Head of Operations Controls F/M

AXA


Within AXA Partners CLP’s Operations’ service, you report to the Head of Partner Journey and Operational Excellence

you manage a team currently composed of one person.

What you’ll be doing:

  • Develop and maintain the Operations Control Framework to reduce risks and ensure regulatory and AXA compliance.
  • Validate the performance of controls for AXA CLP internal processes and external TPAs acting on behalf of AXA CLP.
  • Support functions in the design, implementation, and continuous improvement of control measures.
  • Refine KPIs, conduct data analysis, and strengthen the visibility of controls for proactive risk oversight.
  • Lead risk assessments across all internal operations and with TPAs (e.g., FMEA) and propose mitigation strategies.
  • Develop and implement targeted mitigation strategies to reduce risk exposure and strengthen process resilience.
  • Maintain an inventory of control measures and systematically evaluate their effectiveness.
  • Provide expert support when introducing new controls, products, TPAs, or organizational changes.
  • Establish and monitor KPIs and reporting mechanisms with the Data Analytics team for real-time visibility.
  • Foster a culture of continuous improvement and operational excellence and lead a development team dedicated to overseeing the framework.
  • Direct reporting line to Head of Partner Journey and Operations Excellence based in Shannon
  • Working relationship with Head of Service Pillars, Head of Controllership, Data Analytics
  • Working with Operations Managers and stakeholders based in all AXA Partners CLP countries
  • Design a control framework team leveraging existing resources where feasible.

What you’ll bring:

  • Experience in the Management of a Team desired.
  • 10+ years of experience in project management involving change and process design; proven experience in operational controls, risk management, or compliance. Experience in leading change and program management.
  • Master’s degree in Engineering, Risk Management, or a related field; certifications in risk management/compliance (e.g., CRM, ARM, CPCU) a plus.
  • Skills in FMEA, data analysis, and development/monitoring of KPIs; ability to drive change and process transformation.
  • Excellent communication, stakeholder management, and cross-functional teamwork; strong organizational skills and ability to prioritize.
  • Proficiency in MS Office and experience managing teams of controls professionals or leading process initiatives; ability to thrive in a fast-paced environment.

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Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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