Credit and Collections Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this role

We are seeking a Credit & Collections Specialist to manage cash collection, reconciliation, and issue resolution across multiple currencies and payment methods. This role involves direct customer engagement, analytical review of payments, and collaboration with internal teams to resolve invoice queries. The successful candidate will also manage a shared mailbox and support finance-related tasks, contributing to the overall efficiency of the credit and collections function.

What you’ll do

• Achieve collection targets and improve aged debt performance.
• Resolve customer queries promptly and professionally.
• Conduct daily collection calls to ensure consistent customer contact.
• Participate in stakeholder meetings to resolve outstanding debt issues.
• Maintain communication with business units to support timely collections.
• Build and sustain strong relationships with customers for account stability.
• Maintain and update customer master data.
• Support month-end activities and assist with audit or project-based tasks.
• Document and update process documentation regularly.
• Provide ad-hoc support to the Finance Team as needed.

Who you are

Essential:

• Minimum 3 years’ experience in cash collections.
• Proficient in Microsoft Excel (intermediate level).
• Strong numerical and analytical capabilities.
• Experience with CRM or ERP systems.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and adapt to changing priorities.
• Fluent in English.

Desirable:

• Experience in fast-paced environments.
• Familiarity with SAP (Accounts Receivable).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Competitive salary package.
• Flexible working hours and location to support work-life balance.
• Generous employer pension contributions.
• Free mobile phone bill and device discounts.
• Extensive learning and development opportunities, including access to Vodafone University.
• Exclusive discounts for family and friends on Vodafone products.
• 23 days annual leave, 3 charity days, and a dedicated birthday day off.
• Access to wellness centre, gym, and health practitioners.
• Inclusive workplace policies supporting all employees.

What skills you will learn

• Advanced credit and collections techniques across diverse markets.
• Enhanced analytical and reconciliation skills.
• Cross-functional collaboration and stakeholder management.
• ERP and CRM system proficiency, including SAP.
• Process documentation and audit readiness.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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