Lockton
The purpose of this role is to support the service delivery of corporate clients across the People Solutions practice. Working closely with the Corporate Consultants Team – managing benefit reviews/placements/queries and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
- Understand clients benefit requirements and provide advice on insurers services.
- Dealing with Insurance Providers on various issues.
- Collaborating with BIS to optimise its system to our requirements.
- Deliver day to day servicing to corporate consultants – supporting retention and development of the business.
- Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve.
- Support the broader development of insurer relationships.
- Ensure compliance with regulatory guidelines and procedures and internal controls are fully adhered.
- Oversee delivery of claims and underwriting activity.
- Co-ordinate the use of other Lockton specialist teams where required.
- Issuance of Lockton Business Principles.
Skills & Knowledge
- Proven experience in operations in a brokerage dealing with employee benefits/consulting.
- Principal focus on pension and group risk insurances.
- Promote and implement processes for improvement.
- Exceptional client relationship skills.
- Ability to manage time effectively focusing on priorities, targets and deadlines.
- Good critical thinker and able to distil complex issues down into clear, actionable recommendations.
- Demonstrate a desire to learn, a proactive approach and ability to research information.
- QFA Qualification
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