Warehouse Operative

DGF Role Profile

Role Title – Handling Operative PM Shift

Business Unit – DHL Global Forwarding

Location- Cedar Drive, Dublin Airport Logistics Park

Scope of Role – Handles cargo movement & performs loading and unloading of trucks/containers as per Instructions.

Reports to – National Handling Manager

Days & Hours of Work – Monday – Thursday 14.00– 21.00 (37.5 hour week) Friday 14.00-2.00am

RCS Grade – O

Role Profiler – National Handling Manager

Accountabilities

Key activities

• Key Accountabilities
• Takes part in all cleaning functions daily and signs off check sheet.
• Ensures contracted suppliers comply with company quality procedures.
• Maintains pro-active communication/relationship with peers/superiors and especially informs superior immediately of discrepancies, problems or non-performance or non-observance
• Label Import / Export freight as required.
• Load & Offload domestic and international vehicles, mark manifests and notify discrepancies and damages.
• Complete any warehouse related documentation is completed for operations.
• Ensures all warehouse related tasks are performed in the Road freight application (EVO) Air Freight (FSI)
• Action Operational irregularities / customer complaints and implement corrective actions.
• Ensures all physical barcode scanning is performed as require.
• Ensures good housekeeping, bins emptied daily.
• Co-ordinates loading and offloading of Ocean/Air Road Export/Import and Domestic vehicles from Monday to Friday, and completes final weekly inventories.
• Ordering, stock control, maintenance of warehouse supplies / equipment
• Monitors day to day H&S in the warehouse and highlight areas of concern.
• Facilitates customer & quality audits.
• Controls DGF bonded warehouse
• Work closely with Yardman to manage trailer capacity and lane control.
• Ensure all import/export manifests and trailer check sheets are printed off for each load.
• When trailers are loaded/offloaded make sure that both manifest sheets are marked with any discrepancies and signed by the person that offloaded the trailer.
• Ensure that all documents and manifests are forwarded to the designated site location as soon as possible.
• Ensures compliance with all health and safety guidelines and procedures and verifies that all team members and visitors entering the warehouse are equipped with full personal protective equipment (PPE).
• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.

Competencies

• Relationships with others
• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers, and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.
• Teamwork
• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas, and experience freely with others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognizes and supports achievement
• Encourages and motivates team members and work colleagues
• Customer Orientation
• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers, and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.
• Problem Solving
• Identifies issues, problems, and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem-solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution and action taken.
• Commitment to Excel
• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL’s values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date
• Procedural Skills
• Ability to organize own workload across a range of responsibilities & meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.
• Attention to Detail
• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.

Skills / Qualifications:

• Expected years of experience (minimum)-Minimum 2 years in a similar role.
• Expected Qualifications-Leaving Certificate, or equivalent, is a minimum requirement.

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